VOiCE
VOiCE – A resource to support development and planning of an engagement strategy and activities
This is a short summary of the VOiCE tool that can be used to design and deliver effective community engagement.
The Scottish Government recommends the use of VOiCE.
VOiCE is a planning and recording software, designed to assist individuals, organisations and partnerships to design and deliver effective community engagement. The system is useful in helping users to take a common approach to planning, monitoring and evaluating engagement activity. The VOiCE tool also helps users to learn lessons for future engagement activity.
VOiCE is designed in three sections:
- Plan
- Do
- Review.
A series of logical steps based on these sections helps to create well-constructed and consistent engagement practice. VOiCE also provides a data bank for all the engagement activity that your organisation or partnership is involved in, helping you to analyse:
- What engagement is being (and has been) conducted
- What issues and needs it addresses
- Where it is happening
- Who is involved in it
- Who is not involved in it that might be
- What has or has not been effective.
VOiCE tool accounts for individuals and organisations are free for any organisations working or based in Scotland’s communities.
More information regarding VOiCE accounts is on the VOiCE webpage.
It is also recommended that users of VOiCE follow the National Standards for Community Engagement principles. Read our short guide to the National Standards, or head directly to the National Standards website for more information.