Satisfaction with public services
About this Indicator
This indicator measures, as a percentage, people’s satisfaction with public services including health, care, schools and public transport.
| Indicator | 2018 Baseline | 2021 Target | 2028 Target |
|---|---|---|---|
|
People who feel they want to be more involved in decision making |
59% of people are satisfied with local services | At least 65% of people are satisfied with public services | At least 75% of people are satisfied with local services |
Source
Data up top 2019 comes from the Scottish Household Survey Data Explorer. “Local Services” is the topic selected and “Shetland Islands” chosen under local authority. The question used is “Table 9.1: Percentage of people very or fairly satisfied with the quality of public services delivered (local health services, local schools and public transport) by year.” “Composite Indicator: All three services” shows the percentages which are used. This is a combined measure of the three services and gives an indication on the ‘quality of public services’.
The 2022 data came from supporting files to the national report. The table ‘Percentage of adults satisfied with the quality of public services delivered (local health services, local schools and public transport) by year’ is used. The results are published following a return to the traditional methodology of face-to-face interviews. This is after the experimental statistics produced in 2021, as this was done via telephone rather than face to face. In March 2020 the fieldwork approach was altered in response to the Covid-19 pandemic. This resulted in the majority of the 2020 survey fieldwork, and all of the 2021 survey fieldwork, being carried out using telephone interviewing. Due to a smaller sample size in 2020, the data was not able to be broken down and published at local authority level.
Most recent data
52% of people were satisfied with public services in 2022. This is a decrease from 2021 and 2019. It is also a 7% decrease from the baseline of 59% and misses the 2021 target of 65%.Why do we monitor this indicator?
The indicator provides us with satisfaction rates of public services within our local authority. It helps us to see if the public are satisfied with services on offer, or whether there are indications of improvements that could be made.
This indicator contributes to monitoring the desired outcomes outlined in the Participation priority of the Partnership Plan.
“The Shetland Partnership will be a successful partnership – between public agencies and with communities – helping to deliver improved outcomes for people across the isles.”