Satisfaction with public services
About this Indicator
This indicator measures, as a percentage, people’s satisfaction with public services including health, care, schools and public transport.
| Indicator | 2018 Baseline | 2021 Target | 2028 Target |
|---|---|---|---|
|
Satisfaction with public services |
59% of people are satisfied with local services | At least 65% of people are satisfied with public services | At least 75% of people are satisfied with local services |
Source
Data comes from the Scottish Household Survey Data Explorer. 'Local Services' is the topic selected and 'Shetland Islands' chosen under local authority. The question used is 'Table 6.13: Percentage of adults satisfied with the quality of combined public services delivered (local health services, local schools and public transport) by year.'
Data is also available from supporting files to the national report. In March 2020 the fieldwork approach was altered in response to the Covid-19 Pandemic. This resulted in the majority of the 2020 survey fieldwork, and all of the 2021 survey fieldwork, being carried out using telephone interviewing. Due to a smaller sample size in 2020, the data was not able to be broken down and published at local authority level.
Most recent data
53% of people were satisfied with public services in 2023, a 1% increase from 2022. This is a decrease from the baseline of 59% and misses the 2021 target of 65%.Why do we monitor this indicator?
The indicator provides satisfaction rates of public services within the local authority. It helps us to see if the public are satisfied with services on offer, or whether there are indications of improvements that could be made.
This indicator contributes to monitoring the desired outcomes outlined in the Participation priority of the Partnership Plan.
“The Shetland Partnership will be a successful partnership – between public agencies and with communities – helping to deliver improved outcomes for people across the isles.”