Anchor Website

Key Lessons

• The use of language was very important to avoid the users feeling stigmatised.
• It was important to work with experts in communications and take time to investigate what would work best for those using the site.
• Asking service users to give feedback on the website was particularly useful as it allowed the creators to obtain first-hand knowledge on how the public would react to the web pages.

Feeding Back the Results

Feedback was used throughout the process of designing the website. Workers feel that feedback should be collected again in the future. The site should be kept up to date so the users always have accurate information and feel they can trust what is there.